shipping and delivery

select your country or region
AUSTRALIA(AU)
Type of Service Spend Cost Delivery Time
Standard Shipping over $120 Free 2–6 Business Days
Express Shipping (Upgrade) over $120 $9.95 1–3 Business Days (up to 5 days for WA & remote areas)
Standard Shipping under $120 $9.95 2–6 Business Days
Express Shipping (Upgrade)
 under $120 $5.00 1–3 Business Days (up to 5 days for WA & remote areas)

 

REST OF WORLD

$20.00 AUD International Shipping (6-15 Business Days)

– Additional duties & taxes payable by customer. See more info below.

– For countries that may be considered rural, please allow an additional 20 days for possible shipping delays by the courier.

Delivery times are an estimate only. Orders outside of Australia may be affected by customs delays when they reach your country. Times listed exclude order processing times and may be affected by operational issues by the courier. National Lockdowns, stay at home orders and QLD Public Holidays may also affect dispatch times for orders.

CHRISTMAS CUT-OFF DATES

The dates provided below are for items being sent to/from metro locations in these regions. Allow additional time for items sent outside metro areas.


 Standard Express
QLD, NSW, VIC, SA, ACT 19 Dec by 8AM AEST 23 Dec by 8AM AEST
WA, TAS 17 Dec by 8AM AEST 22 Dec by 8AM AEST
NT 12 Dec by 8AM AEST 22 Dec by 8AM AEST
United States 11 Dec by 2PM PT 19 Dec by 2PM PT
New Zealand 11 Dec by 11AM NZDT 21 Dec by 11AM NZDT
United Kingdom 10 Dec by 10PM GMT 18 Dec by 10PM GMT
PRE-ORDERS

Pre-ordered products will ship once available. If you are also purchasing non-preorder items and want those items sent right away, we recommend placing separate orders. SWT will provide estimated shipping timeframes on the products page and notify customers promptly of any expected changes should it arise. Customers may cancel their pre-order if subsequent date changes are not suitable.

SHIPPING PROCESS

Once your order has been confirmed, you will receive a confirmation email. SWT will provide a tracking number via email once your order is shipped (this can take up to 24 hours to become active). Please allow up to 2 days for order processing and dispatch in addition to the above listed transit times.

STOLEN & LOST PARCELS

It is the customers responsibility to nominate a safe and secure shipping address. SWT is not responsible for for missing or stolen packages once an order has been delivered to the correct shipping address. SWT is not liable for any damage to parcels once successfully delivered to the correct shipping address.

DUTIES & TAXES

Please be aware that all countries have different laws regarding the importation of certain products and taxes etc., and our orders designated for shipment to countries outside of Australia and the USA may be subject to import fees of which we have no control over and are unable to provide estimates of, as they differ widely from country to country. We cannot take any responsibility for the payment of import fees, taxes or other associated import costs to any country, as these costs are the responsibility of the recipient - where you have concerns regarding this, as your purchase amount is over the countries declared threshold, we recommend you contact your local Customs office for current charges before placing your order.

If you choose to refuse the customs fee and the parcel is returned back to SWT, a shipping & handling fee will be deducted from your refund.

BLACK FRIDAY & OTHER SALE EVENTS

While we hope for no disruptions to our normal shipping times, our warehouse team is only small so please allow up to 10 additional days for dispatch times during large sale periods and sitewide sale events such as Black Friday.

UNCOLLECTED/UNDELIVERABLE ORDERS

Any orders that are unable to be successfully delivered by the courier will incur a $15 Return To Sender (RTS) fee. We will endeavour to contact you to have the package resent at your own cost. If we are unable to contact you within 14 days, your items will be restocked and a store credit will be processed (less RTS fees). Unsuccessful delivery reasons could be due to incorrect information submitted at the time of checkout, or not collecting the package from your local collection point in a reasonable time frame. 

PLEASE NOTE

SWT cannot be held responsible for the service, delays or delivery by the freight courier or postal service.

Customers are responsible for the return shipping costs for refund requests.

Shipping costs are non-refundable.

SWT is unable to modify or cancel processed orders once they have been shipped.